Player Help & Support Centre

This is a translation; the French version is the reference.

A question, a technical problem or a suggestion? We are here to help.

Direct support contact: For any request for help or bug report, write to us directly at:
✉️ support@hyperpuck.net.

We do not sell any personal data and do not use any intrusive advertising.

Frequently Asked Questions (FAQ)

1. How do I play with a friend online?

From the home screen, choose “Online duel”. You can automatically search for an opponent or open a private room.

For a private game, choose “Open a private room”, then “Create room” and send the six-character code displayed to your friend. Your friend enters this code in “Join a room” to join the game.

2. Which devices is the game available on?

The versions currently offered on this website are:

Android smartphones and tablets: A modern version optimised for Vulkan for recent phones, and an OpenGL ES compatible version for older devices or televisions/TV boxes.
Web browsers: Playable from the Play page, with no installation.

3. How do I unlock new skins and effects?

Every match played, every victory and every arcade mode run earns you experience (XP).

As you rise through the ranks, you unlock new skins, trails and impact effects. Achievements also allow you to earn skins. The “Rewards” section shows your progress, which is stored locally on your device.

4. The game crashes or I have a display problem. What should I do?

If you encounter a malfunction:

Check that your device has the latest game update.
On Android, if your device does not support the Vulkan API, use the “HyperPuck Compatible” version, which uses the OpenGL ES rendering profile.
If the problem persists, send us an email at support@hyperpuck.net stating your device model, the game version and the circumstances of the crash.

5. How do I request the erasure of my data?

The current game does not create any accounts. Your progress and statistics are stored locally on your device. Uploaded replays and logs, as well as online duel replays, are retained for one year on our server, then automatically deleted, as stated in our Privacy Policy. To request the erasure of uploaded data, write to privacy@hyperpuck.net specifying your device name, which can be read in Settings → Device name.

Community & Bug reports

You can also talk to the development team and other players to organise tournaments or suggest new features:

Partnerships & creators contact: vip@hyperpuck.net or contact@hyperpuck.net